AI Knowledge Assistant

Get instant, tailored information from your company data with AI Knowledge Assistant!

Christian Borchert

Singapore

Industry:

Education Industry, AI and AR Industry

Category:

Pet Care App

Deliverables:

Flutter app, API web services, Admin panel

Technology Stack

Back-end

NodeJs

Front-end

EJS

Html Bootstrap

Mobile

Dart

Team Members

Flutter

1 Member

Laravel

1 Member

Project Manager

1 Member

Project Description

The AI Knowledge Assistant App is an AI-powered chatbot that allows users to access company-specific information and documents. Document formats that are supported include Text (TXT), Comma Separated Values (CSV), Portable Document Format (PDF), Microsoft PowerPoint (PPT), Microsoft Word (DOC), Microsoft Excel (EXL) as well as Links. Information can be organized in Knowledge Repositories and the AI chat can either access an entire Knowledge Repository or just a single document. The AI Knowledge Assistant improves productivity and customer and employee satisfaction by allowing users (employees or customers) to find information faster, make informed decisions and reduce customer or second-level support costs.

Business Goals

Top Platform: Aims to be the leading knowledge management solution.
Enhanced Experience: Offers advanced AI features and user-centric design.
Global Impact: Focuses on innovation and worldwide expansion.

Features

AI-Powered Chatbot

It acts as a virtual assistant, swiftly understanding user queries and retrieving relevant data.

Document Support

Users can effortlessly upload, access, and manage files within the app, streamlining document handling.

Knowledge Repositories

This feature enables structured categorization and easy retrieval of data based on topics, projects, or departments.

Efficient Search

The app offers fast, intuitive, and accurate search functionality, allowing users to quickly find information by searching for keywords, phrases, or topics.

Decision Support

Leveraging AI technology, the app assists users in making informed decisions by providing accurate and relevant information and analyzing data to offer insights and recommendations.

Cost Reduction

By automating routine tasks and streamlining support processes, the app reduces customer and second-level support costs, handling a wide range of inquiries with accurate responses.

Typography & Color Palete

Challenges & Solutions

Challenges

Solutions

Extensive R&D

The project required in-depth research in Langchain, vector databases, OpenAI, LLMs, and chat memory features.

Our team conducted thorough research to master these technologies, developing a method to store and recall chat memory efficiently.

Document Integration

Integrating various document types (txt, Word, Excel, CSV, PDF, URL) for AI chat was difficult as some were not natively supported in Langchain.

We created custom conversion tools to make all document types compatible with langchain, enabling seamless chat functionality.

Combining Document and URL Data

Langchain does not support merging document and URL data for chat functionalities.

We developed methods to read data from URLs and convert it into document files, allowing integration within the chat system.

Merging Multiple Documents

Combining multiple documents for cohesive chat interactions was challenging.

We designed algorithms to parse, combine, and manage data from various documents, ensuring smooth integration.

Handling Unstructured Documents

Reading and combining unstructured documents, especially unique Excel files, was complex due to the limited documentation of the Unstructured API.

We utilised community support from discord to effectively implement the Unstructured API, successfully managing unstructured documents.

Results

👉 Objective Achievement: Exceeded goals with significant market penetration and robust revenue growth.

👉 User Satisfaction: High satisfaction achieved through innovative features and global reach.

👉 Commitment to Security: Maintained strong user security and privacy.

👉 Strategic Partnerships: Enhanced value and expanded offerings through strategic partnerships.

👉 Ongoing Evolution: Continues to evolve, delivering unparalleled value to a diverse user base.

Client Review

Daxesh and his team are amazing. They are super customer oriented, very friendly, easy to work with and very experienced and skilled. It was an absolute pleasure working with Daxesh and his team and we will for sure engage them again and I can 100% recommend him to work with. The best freelancer / agency on Upwork I have worked with so far.

Christian Borchert